Because our products are custom printed and unique, therefore we only accept return and replacement orders if an item you received has a major problem.

Eligible for return: Wrong or damaged item.

Return within 7 days after you receive your items.

Refund & Exchange issued within 14 business days.

The customer's address is not detailed, leading to the items being returned to us for, a 50% partial refund. If the item has been delivered to their place, the customer did not receive it. Please contact the local post office. If still no result, 30% partial refund.

We want you to feel comfortable and confident when shopping at Oak Bay Online, which is why we offer a 30-day return/exchange policy (only for standard products except for personalized products). If you are not completely satisfied with your purchase, as long as you contact us within 30 days from the delivery date, we will process your return request.

Returns

Our policy lasts 30 days. If 30 days have gone by since delivery, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

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